Techvolution

exploring the nexus of new technologies, consumers, and marketing

Authors

  • Ana Teresa Machado School of Communication and Media Studies, Polytechnic Institute of Lisbon (ESCS - IPL), LIACOM - ESCS https://orcid.org/0000-0002-0415-2058
  • Zélia Raposo santos School of Communication and Media Studies, Polytechnic Institute of Lisbon (ESCS - IPL), LIACOM - ESCS https://orcid.org/0000-0003-3858-311X

DOI:

https://doi.org/10.34629/cpublica830

Keywords:

Marketing, Consumer, Digital Technology, Innovation

Abstract

This thematic dossier aims to stimulate academic discussion on the symbiotic relationship between technology, consumers, and marketing. To this end, it gathers studies that investigate how the digital revolution is shaping consumer behavior and marketing strategies. Based on different study objectives, approaches, and perspectives, the presented articles provide a comprehensive analysis of the technological impact on consumer behavior dynamics and marketing, highlighting three main thematic areas.: the importance of digital influencers and social networks, the consumption of digital content, and technological innovations in marketing. 

Downloads

Download data is not yet available.

Author Biographies

  • Ana Teresa Machado, School of Communication and Media Studies, Polytechnic Institute of Lisbon (ESCS - IPL), LIACOM - ESCS

    Ana Teresa Machado holds a PhD in Management from the Institute of Economics and Management (ISEG) at the University of Lisbon (UL), with a specialization in Marketing, emphasizing Digital Marketing. She is a Coordinating Professor at the School Communication and Media Studies (ESCS - IPL), and the coordinator of the master's program in Advertising and Marketing at ESCS. She is a collaborating member of the CiTUR Estoril research center, accredited by FCT. Her research focuses primarily on digital marketing, social media marketing, and consumer behavior. She has published numerous articles, participated in research projects in Marketing and Tourism, has actively collaborated with various scientific journals, has served on editorial and scientific committees, and has played a role in organizing and participating in scientific conference committees.

  • Zélia Raposo santos, School of Communication and Media Studies, Polytechnic Institute of Lisbon (ESCS - IPL), LIACOM - ESCS

    Zélia Raposo Santos holds a PhD in Information Management from the Information Management School (Nova IMS) at Nova University of Lisbon (UNL), with a specialization in Market Studies with an emphasis on Marketing. She is an Adjunct Professor at the School of Communication and Media Studies (ESCS - IPL), the Deputy Coordinator of the master's program in Advertising and Marketing at ESCS, and a Visiting Associate Professor at Nova IMS, UNL. Her research focuses primarily on social media marketing and consumer behavior. She has published several articles in top journals, participated in research projects in Marketing, Tourism, and Journalism, and has collaborated as a reviewer for various scientific journals. Her research interests center on consumer behavior, marketing and communication in social networks, and structural equation modeling.

References

Andrade, I. M. D., & Tumelero, C. (2022). Increasing customer service efficiency through artificial intelligence chatbot. Revista de Gestão, 29(3), 238-251. https://doi.org/10.1108/rege-07-2021-0120

Buhalis, D. & Volchek, K. (2021). Bridging marketing theory and big data analytics: The taxonomy of marketing attribution. International Journal of Information Management, 56. https://doi.org/10.1016/j.ijinfomgt.2020.102253.

Castells, M. (2003). A galáxia Internet: Reflexões sobre a Internet, negócios e a sociedade. Zahar.

Cheung, M. L., Leung, W. K. S., Yang, M. X., Koay, K. Y., & Chang, M. K. (2022). Exploring the nexus of social media influencers and consumer brand engagement. Asia Pacific Journal of Marketing and Logistics, 34(10), 2370-2385. https://doi.org/10.1108/APJML-07-2021-0522.

Chung, K., Chen, C., Tsai, H. & Chuang, Y. (2021). Social media privacy management strategies: A SEM analysis of user privacy behaviors. Computer Communications, 174, 122–130. https://doi.org/10.1016/J.COMCOM.2021.04.012.

Dobrinskaya, D. E. (2020). Digital society: Sociological perspective. Moscow State University Bulletin. Series 18. Sociology and Political Science, 25(4), 175–192.

Drucker, P. F. (2008). Managing oneself. Harvard Business Review Press.

Hollebeek, L., Sprott, D., Andreassen, T., Costley, C., Klaus, P., Kuppelwieser, V., Karahasanovic, A., Taguchi, T., Islam, J., & Rather, R.. (2019).Customer engagement in evolving technological environments: synopsis and guiding propositions. European Journal of Marketing, 53(9), 2018–2023. https://doi.org/10.1108/EJM-09-2019-970.

Li, F., Larimo, J. & Leonidou, L. C. (2021) Social media marketing strategy: definition, conceptualization, taxonomy, validation, and future agenda. Journal of the Academy of Marketing Science, 49(1), 51–70. https://doi.org/10.1007/s11747-020-00733-3.

Moran, G., Muzellec, L. & Johnson, D. (2019). Message content features and social media engagement: evidence from the media industry. Journal of Product & Brand Management. 29(5), 533-545. https://doi.org/10.1108/jpbm-09-2018-2014.

Muhammad, S., Dey, B., Kamal, M. & Alwi, S. (2021). Consumer engagement with social media platforms: A study of the influence of attitudinal components on cutting edge technology adaptation behaviour. Computers in Human Behavior.121. https://doi.org/10.1016/J.CHB.2021.106802.

Pavlou, P. (2003). Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce, 7, 101–134. https://doi.org/10.1080/10864415.2003.11044275.

Pezzuti, T., Leonhardt, J. & Warren, C. (2021). Certainty in language increases consumer engagement on social media. Journal of Interactive Marketing, 53, 32–46. https://doi.org/10.1016/j.intmar.2020.06.005.

Teixeira, T. S., & Piechota, G. (2019). Unlocking the customer value chain: How decoupling drives consumer disruption. Crown Business. ISBN: 9781524763084.

Sajjad, M. & Zaman, U. (2020). Innovative perspective of marketing engagement: Enhancing users’ loyalty in social media through blogging. Journal of Open Innovation: Technology, Market, and Complexity. https://doi.org/10.3390/JOITMC6030093.

Wu, L. & Wen, T. (2021). Understanding AI advertising from the consumer perspective. Journal of Advertising Research, 61, 133–146. https://doi.org/10.2501/JAR-2021-004.

Yoon, C. (2018). Extending the TAM for Green IT: A normative perspective. Computers in Human Behavior, 83, 129–139. https://doi.org/10.1016/j.chb.2018.01.032.

Published

2024-06-28

Issue

Section

SPECIAL ISSUE: Techvolution: Exploring the nexus of new technologies, consumers and marketing

How to Cite

Techvolution: exploring the nexus of new technologies, consumers, and marketing. (2024). Comunicação Pública, 19(36). https://doi.org/10.34629/cpublica830